Terms & Conditions

Last updated: November 11, 2026

1. General provisions

These Terms and Conditions (the "Terms") govern the use of the Vintale mobile application (iOS, Android) and the website vintale.ge (the "Platform"). The Platform is operated by LLC Vintale (ID code 405899924, legal address: 23 Marshal Gelovani Ave, Tbilisi, Georgia) ("Vintale", "we").

By using the Platform or placing an order, you confirm that you have read and agree to these Terms, as well as the Privacy, Delivery and Return Policies.

2. Definitions

• Winery (Seller) — a wine producer that lists and sells its own products on the Platform.
• Buyer — a natural person aged 18 or over who places an order through the Platform.
• Order — a request to purchase one or more wines from a single winery, confirmed by payment.

3. Role of the Platform

Vintale is an online platform that connects wineries and buyers. The seller of the products, responsible for their quality, composition and the accuracy of their description, is the respective winery. Vintale accepts payment on behalf of the winery, handles order processing and arranges delivery through a partner courier service.

4. Age restriction

18+ Alcoholic beverages may be purchased only by persons aged 18 or over. By placing an order, the buyer confirms that they are 18 years of age or older. On delivery, the courier checks the recipient's identity document and has the right to refuse to hand over the order if the recipient is under 18 or cannot present the document.

5. Account

The catalog can be browsed without an account. Placing an order requires signing in with an Apple or Google account or a phone number. The user is responsible for the security of their account and for the accuracy of the details provided (address, phone number). The account can be deleted at any time from the app.

6. Orders and prices

• Prices are set by the winery and are stated in Georgian lari (GEL).
• The delivery fee is calculated based on the address and is shown separately before payment. For details, see the Delivery Policy.
• A cart containing wine from several wineries is split into separate orders — one order and one payment per winery.
• A single order may contain a maximum of 24 bottles.
• When an order is placed, the bottles are reserved for the buyer. If payment is not completed within 15 minutes, the order is cancelled and the reservation is released.
• An order is deemed confirmed once payment has been successfully completed. Its status is shown in the "My orders" section of the app.

7. Payment

Payment is made by Visa or Mastercard card on the secure payment page of TBC Bank JSC. Vintale does not receive or store card details.

At the time of payment, the amount is first blocked (held) on the buyer's card and is charged when the courier collects the order from the winery. If the order cannot be dispatched (e.g., the winery was unable to hand it over to the courier), the blocked amount is released and the buyer is not charged anything.

8. Delivery

Delivery terms, timeframes and fees are described in the Delivery Policy.

9. Cancellation and returns

The terms for cancelling an order and refunding payment are described in the Return Policy.

10. Obligations of the winery

The winery is obliged to provide an accurate description, price and stock of the wine, to hand over the ordered products to the courier properly packaged, and to comply with the requirements of Georgian legislation on the production and sale of wine.

11. Intellectual property

The Platform's design, software code, logo and texts belong to Vintale. Wine photos, labels and descriptions belong to the respective wineries. Their use without permission is prohibited.

12. Limitation of liability

Vintale is not liable for inaccuracies in information provided by a winery or for delays caused by circumstances beyond its control (force majeure, technical failures of the bank or the courier service, etc.). In such cases, we help the buyer resolve the problem and, where necessary, obtain a refund.

13. Changes to the Terms

Vintale may amend these Terms. Amendments take effect as soon as they are published on this page and do not apply to orders already placed.

14. Governing law

These Terms are governed by the legislation of Georgia, including the Law of Georgia on Consumer Rights Protection. Disputes are resolved through negotiation and, if no agreement is reached, by the courts of Georgia.

15. Contact

If you have any questions, contact us at: contact@vintale.ge, +995 599 07 61 05. Full contact details are on the Contact page.